Patient Support Coordinator
Longitudinal Clinical Intelligence
Vancouver, BC / Remote
We are seeking a Patient Support Coordinator to support patients and clinical partners throughout the GenTraceDx testing and reporting process.
This role ensures that patients:
- understand the process
- receive timely updates
- have a clear point of contact
You will work at the intersection of:
- patients and families
- clinicians and cancer centres
- internal clinical and operations teams
Responsibilities
- Serve as a primary point of contact for patients throughout the testing process
- Coordinate communication between patients, physicians, and internal teams
- Support onboarding and consent processes for patients participating in the pilot
- Provide clear, accurate information regarding timelines, procedures, and next steps
- Track sample status, reporting timelines, and follow-ups
- Escalate clinical or operational issues to appropriate internal teams
- Maintain accurate records of patient interactions and case status
- Contribute to improving patient experience and workflow processes
Qualifications
- Experience in healthcare coordination, clinical support, or patient services
- Strong communication skills with a high degree of empathy and professionalism
- Ability to manage multiple cases and maintain attention to detail
- Comfort working in a fast-paced, evolving environment
- Familiarity with clinical or laboratory workflows is an asset
- Experience in oncology, genomics, or diagnostics is an asset
What You’ll Work On
- Supporting patients undergoing advanced genomic testing
- Coordinating workflows across clinical, laboratory, and reporting teams
- Ensuring a clear and consistent patient experience
- Contributing to the execution of a national precision oncology pilot
Why Join
- Work alongside leaders in clinical genomics and precision oncology
- Contribute to a nationally supported, multi-institutional initiative
- Play a direct role in improving patient experience and access to advanced diagnostics
- Be part of a platform designed for real-world clinical impact
Location
On-site or remote
Candidates based in Canada, the U.S., and internationally are welcome
Collaboration with the team in Vancouver