Terms of Use

  • Effective Date: January 2026
  • Last Updated: January 2026
  • Effective Date: January 2026
  • Last Updated: January 2026

1. Acceptance of Terms

By accessing or using the GenTraceDx website (the “Site”) or any of our services, portals, documents, or content (collectively, the “Services”), you agree to these Terms of Use (“Terms”). If you do not agree, you must not use the Site or Services.

GenTraceDx Inc. (“GenTraceDx”, “we”, “our”, “us”) may update these Terms at any time. Continued use of the Site indicates your acceptance of the updated Terms.

2. Not Medical Advice

The content provided on this Site is for informational purposes only.

GenTraceDx does not provide medical advice, diagnosis, or treatment through this Site. Clinical information is intended only for licensed healthcare professionals to support their decision-making.

Patients should always seek the guidance of a qualified physician for any medical condition or treatment decision.

3. Clinical Use Disclaimer

Clinical reports, interpretations, and analyses generated by the GenTraceDx platform are:

  • Based on available data at the time of processing
  • Intended for use by licensed healthcare providers
  • Not a substitute for professional clinical judgment

Treatment decisions remain solely the responsibility of the treating clinician.

GenTraceDx is not responsible for decisions made based on reports, interpretations, or reanalysis notifications.

4. Eligibility

You may use the Site only if you are:

  • At least 18 years of age
  • Capable of entering into a binding contract
  • Accessing the Site in compliance with applicable laws

If you are a clinician accessing restricted portals, you represent that you are a licensed medical professional in your jurisdiction.

5. Intellectual Property

All content on this Site, including:

  • Text
  • Logos
  • Trademarks
  • Software
  • Graphics
  • Data
  • Videos
  • Images
  • Reports
  • Scientific methods
  • Platform architecture

is the property of GenTraceDx or its partners (including Genetrack Biolabs and the Michael Smith Genome Sciences Centre) and is protected by national and international copyright, trademark, and intellectual property laws.

You may not copy, modify, publish, distribute, or exploit any content without written permission.

6. Permitted Use

You may view, download, or print content for:

  • Personal informational use
  • Academic review
  • Media reporting (using approved assets)
  • Clinical review (for licensed practitioners)
  • Investment due diligence (with permission)

You may NOT use the content for:

  • Commercial replication
  • Platform imitation
  • Reverse engineering
  • Training third-party AI or models
  • Unauthorized data extraction or scraping

7. Privacy & Data Protection

Use of the Site is also governed by our Privacy Policy, which explains how we collect, use, store, and protect data.

Key principles:

  • All patient data is stored in compliance with PIPEDA, PHIPA, HIPAA-equivalent protections, and provincial privacy laws.
  • The Site does not require patient-identifiable information unless you are a clinician using authorized portals.
  • We never sell personal data.

Please review the full Privacy Policy (linked on the footer of the Site).

8. User Accounts (Clinician & Researcher Portals)

If you access a secure portal, you must:

  • Provide accurate registration information
  • Maintain the confidentiality of your credentials
  • Notify us immediately of unauthorized access
  • Use the portal only for legitimate clinical or research purposes

GenTraceDx may suspend or revoke access for misuse, security concerns, or regulatory obligations.

9. Prohibited Activities

You may not:

  • Use automated tools to scrape or crawl the Site
  • Introduce malware, viruses, or harmful code
  • Attempt to bypass security measures
  • Use the Site to harass, defame, or harm others
  • Misrepresent your identity or affiliation
  • Use the Site for illegal or unauthorized purposes
  • Upload PHI (Protected Health Information) outside designated secure portals

10. Third-Party Links

The Site may contain links to third-party websites, journals, clinical trials, or government sites.
GenTraceDx is not responsible for:

  • External content
  • Accuracy
  • Privacy practices
  • Availability

Use of third-party links is at your own risk.

11. Disclaimers

NO WARRANTIES

All content and Services are provided “as is” and “as available,” without any warranties, express or implied.

We do not warrant that:

  • The Site will be error-free
  • Information is always up to date
  • Reanalysis notifications will capture all future evidence
  • All clinical opportunities will be identified

LIMITATION OF LIABILITY

To the fullest extent allowed by law, OncoTraceDx is not liable for:

  • Clinical decisions made by providers
  • Delays in results
  • Lost data due to external issues
  • System downtime or maintenance
  • Indirect, incidental, or consequential damages

12. Indemnification

You agree to indemnify and hold harmless OncoTraceDx, Genetrack Biolabs, the Genome Sciences Centre, and their officers, employees, and partners from any claim arising out of:

  • Misuse of the Site
  • Violation of these Terms
  • Violation of any law
  • Unauthorized use of clinical information

13. Termination

We may suspend or terminate access for:

  • Violations of these Terms
  • Security concerns
  • Regulatory compliance
  • Fraudulent or harmful activity
  • Insider misuse

Upon termination, all licenses granted to you end immediately.

14. Governing Law

These Terms are governed by the laws of:

  • Province of British Columbia
  • Canada

Any disputes will be resolved exclusively in courts located in Vancouver, BC.

15. Contact Information

If you have questions about these Terms, contact:

GenTraceDx — Legal & Compliance
Email: legal@gentrace.com
Phone: XXX-XXX-XXXX

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